Refund & Cancellation Policy

If you cancel a new engagement within 5 business days of payment and we have not started work, you receive a full refund. If work has started, we refund the unused portion of the fee after deducting hours already worked and any non-recoverable third-party costs.

Retainers are billed in advance for the coming month. You may cancel with 14 days' written notice before the next billing date; the current month is delivered in full and is not refundable once work has begun. No further invoices are issued after the notice period ends.

Projects are billed in milestones. Completed and delivered milestones are non-refundable. If you cancel mid-project, we invoice work performed to date and refund any remaining prepaid balance.

Money spent with advertising platforms such as Google and Meta is paid to those platforms and cannot be refunded by us. Unspent budget held by us is returned in full. Refunds for platform spend must be pursued with that platform under its own policies.

If a deliverable does not match the agreed scope, tell us within 14 days of delivery and we will correct it at no extra cost. If we cannot deliver what was agreed, we refund the fee for that deliverable. We do not refund based on campaign performance, since marketing results are not guaranteed.

Email support@ht9-llc.com with your invoice number and the reason for the request, or call +1 332 266 2388. We acknowledge requests within 2 business days and decide within 10 business days. Approved refunds are returned to the original payment method within 5–10 business days.

Please contact us before filing a chargeback so we can resolve the issue directly. We respond to all disputes with the relevant engagement records.